Terms and Conditions

  •  This Agreement contains the terms and conditions that apply to customers for purchases from ALLMARBLETILES.COM (hereinafter referred to as “Allmarbletiles”) and Allmarble entity.
  •  Customer agrees to be bound by and accepts this Agreement as applicable to Customer’s purchase of product(s) from allmarble, and/or the allmarble Internet Website hereinafter named the “Site.” As a condition of sale, Customer agrees to be bound by and accepts these terms and conditions. If you do not agree with any of the terms of sale please do not use this website.
  • We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
  • If, for any reason, you are not satisfied with your order, you may return the materials to us within 15 days of delivery or 30 days of invoice, whichever is later (the “Return Period”). Please contact us via email to obtain a Return Material Authorization (RMA) number. SAMPLE ORDERS AND SPECIAL ORDERS ARE NON-REFUNDABLE AND NON-RETURNABLE.
  • Customer’s receipt of an electronic or other form of order confirmation does not signify allmarbletiles’s acceptance of Customer’s order. All orders are accepted in New Jersey, USA. Allmarbletiles reserves the right at any time after receipt of Customer’s order to accept or decline Customer’s order.Reasons including but not limited to lack of availability of products, failure by Customer to satisfy payment terms, product suitability to project, and/or breach by Customer of this Agreement. If payment has been remitted for the purchase and Allmarbletiles cancels Customer’s order, Allmarbletiles shall  issue a refund equal to the amount remitted for the unaccepted or cancelled order.
  • Terms of payment are within Allmarbletiles sole discretion and unless otherwise agreed to by Allmarbletiles, payment must be received or otherwise authorized or secured in a form approved by Allmarbletiles prior to Allmarbletiles’ acceptance of an order. Payment for the products will be made by approved credit card, wire transfer, electronic funds transfer or some other prearranged payment method agreed to by Allmarbletiles. Invoices are due and payable by the payment date(s) specified through electronic (including but not limited to e-mail), facsimile (fax) and/or verbal confirmation between Allmarbletiles and the customer. Any quotations given by Allmarbletiles will be valid for the period stated on the quotation. Allmarbletiles reserves the right to adjust or cancel quotations as needed.
  • Customer is responsible for all costs related to shipping product to the location specified by Customer. It is Customer’s responsibility to provide contact information that allows the shipper to contact them when shipment is made. Shipping rates are for standard pick-up and curbside delivery only. Additional storage and/or shipping charges and other warehouse charges may apply if Customer cannot be contacted, or is not available, to receive product; or if product is redirected upon Customer’s request. If a shipping rate is quoted at an incorrect rate due to typographical error or error in pricing information received from Allmarbletiles shipper, Allmarbletiles shall have the right to refuse, adjust, or cancel any orders placed whether or not the order has been confirmed or whether or not payment has been remitted. Customer is responsible for inspecting freight for shortages or signs of damage upon receipt of goods. All freight, loss, and damage claims must be filed with Allmarbletiles within Three (3) days from the date the shipment was delivered. In the unlikely case that goods are damaged Allmarbletiles will arrange to either re-ship product (at Allmarbletiles expense) or provide to the customer a compensation credit or full refund for the value of the goods damaged.
  •  It is not unusual to have 2% - 3% of the tile imperfection to some degree (e.g. chipped edges, scratches). Scratched or damaged tile can still be installed when cut. These damaged tiles can be used for the cuts you will need to make during installation. If breakage is above 5%, we would ask you to have it noted on the logistics receiving document and take pictures. Please make a claim with us within 3 days of receiving the order. 
  •  A tracking number will be sent to the email address you enter when placing your order. The customer must correctly enter a working email address. It is the customers responsibility to track the shipment and to make sure that they are there to accept the delivery or someone they have designated on their behalf. Please note some email services will send tracking information to your spam folder so please check.
  •  Customer is responsible for all sales, use, excise, value-added and other charges associated with the order.
  •  Title to product passes from Allmarbletiles to Customer upon completion of shipment of product to Customer by Allmarbletiles. 
  • Products sold at Allmarbletiles may contain chemicals, including stone dust, which are known to the State of California to cause cancer, birth defects or other reproductive harm.
  • When cutting natural stone correct breathing equipment must be used by your installer. Installer must be aware of  safety measures and have the necessary professional skills to protect their own safety during installation and the safety of the homeowner. 
  • Marble dust is not good for you to breath everyday. Even with a wet-saw containing most of the dust use common sense when hiring a contractor or installer.
  • Quotes can be sent via email. Once you email a request for a quote we will send you a quote back via email. We ask that you please check the quote thoroughly. Please check the quantity, product name, finish and sizes of the products along with the shipping address. If there are any errors or changes please email us immediately. Once you confirm the quote is correct, your order is turned into an invoice. Please note that changes can not be made once your order has shipped.
  • The sizes on Allmarbletiles website are NOT to be used as EXACT sizes but just a guide.
  • Tile Sizes are nominal and not exact. Marble tiles are not Calibrated nor are they Rectified (which means every tile is not the same).  If you need exact dimensions please send a request by email. Natural stone is not a man made product. There should be a tolerance of thickness can between +/- 2mm. If your design requires exact specific calibration and size then please email before you order.
  • Customer is responsible for inspection and acceptance of tile materials prior to installation. The Customer is also responsible for determining whether this product is appropriate for a particular installation. Use of the tile constitutes full acceptance. No adjustments or refunds will be made after the tile has been installed. Don’t schedule work with your installer until you have received and inspected the material.
  • Customer is responsible for educating themselves regarding the care and maintenance of their tiles and hiring a professional installer. Using adequate and quality setting products and grout and the correct cleaning products make sure to preserve the timeless beauty of your tiles for years to come.
  • Installation constitutes acceptance. Variation in color and tone are inherent characteristics of Natural Material. Dye lot variation happens in glass and porcelain products.Please hire a skilled Marble Installer that is familiar and has experience installing Natural Stone.
  • Make sure the installer does a dry lay before installation and is not installing box by box. 
  • ALL TILES should be dry lay prior to installation and that is especially true for Natural Stone. 
  • Colors don’t always show exactly on a screen. Always ORDER A SAMPLE.
  •  A sample is a small part or a cut piece of a tile or mosaic intended to show what the whole is like. Samples of waterjet mosaics and intricate designs will not show the whole design and should be used to get an idea of the size, feel and color of the material.  If you want to see the totality of the design you should purchase a whole sheet. Please keep in mind that variation of color and tone in tiles should be expected.